Dish Receiver Won’t Turn Off – How to Troubleshoot?

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Various issues affect your Dish Network recipient, as with any computerized device in our homes. In most cases, the Dish Network receiver can lock or freeze and does not permit one to use your satellite to access TV shows or content. However, you can solve your TV system easily even without having to look for a professional to fix the issue. You can get tips on how to repair your dish receiver and it usually functions.

Sometimes you might experience a scenario whereby your Dish Network receiver does not switch off your TV. The problem could be due to several issues with the receiver’s remote or the TV. This article contains various troubleshooting guidelines to do away with the situation. It also expounds on various other problems that are commonly experienced in most Dish systems.

Table of Contents

Troubleshooting Dish TV problems

There are numerous Dish Television Issues. The following are some of the most often encountered difficulties with satellite television systems, along with their troubleshooting steps:

1. Poor image quality on the Dish

For more than one receiver, determine whether the issue occurs on different receivers.  If it does, avoid troubleshooting individual receivers. If the receiver’s output appears to be blurry, examine the receiver and TV connections. Adjust the frequency and wait a few minutes, then re-read the signal strength.

If the signal remains below 60, unhook the receiver’s power cable. Reset the receiver’s coaxial connectors to the wall jack, and then reconnect the receiver. If the voltage is adequate but transponders are missing, perform a QAM Test or seek the satellite operator’s Guide.

Dish Receiver

2. No pictures displayed

Examine all connected receivers and televisions in the house to the satellite.  If no image at all is displayed, there is a signal problem. Avoid troubleshooting a single piece of equipment; instead, contact your satellite provider.

If you only have one device that is not responding, check the signal strength there. Select “Menu,” then “6,” then “1,” and finally “QAM Setup.” A signal bar should appear on the screen. If the signal is greater than 60, the issue is not with the signal – that is, it is not a no-picture-on-any-set situation. Proceed with troubleshooting.

If the strength is less than 60, try increasing it. Adjust the frequency on the same screen and observe how the strength changes. If it does not work, your device may be utilizing a different frequency than the set frequency; to determine this, start at 111 and gradually increase until the signal changes.

It is recommendable to contact your satellite provider in case the issue is not resolved.

3. Channels missing on the Dish

Ascertain that you are in the “All Chan” or the “All Sub” Guides. If the channels are missing entirely from the list, examine the transponders and signal strength. If transponders are missing, you may have to perform a QAM Test.

As with Step 1, check the signal strength. Bear in mind that the frequency should be set to the frequency that your state uses. Reinstall the coaxial if the power strength is less than 60. Avoid bypassing splitters. They are required for the proper operation of the dual-tuner receivers.

Before contacting Dish, visit the “System Info” page and record the following; the receiver’s model number, version of the software, receiver identification number, and the smartcard identifier.

If the channels in the Guide are highlighted in red, you must pay for them. If you are subscribed to specific networks, contact Dish to ensure that your account has not been suspended due to non-payment.

Troubleshooting a receiver that won’t turn off

You may have tried turning off your TV but realized that it could not turn off. The problem could be the Dish receiver itself, the Television, or an issue with the remote control. It is, therefore, necessary to check for any possible problems on the devices and solve the problem with various tips discussed in this article.

If a thorough check-up still doesn’t help to get rid of the problem, you can reset the receiver. Resetting the receiver means returning the receiver to its manufacturer’s settings.

1. Resetting a Dish receiver

 To delete changes on your Dish receiver, it is essential to reset the receiver. The process takes only a few minutes.  However, the remote address and lock settings do not change, and anything else is locked in the receiver unless you first unlock it. Resetting the receiver does not alter the system’s passwords either.

This is how to go about it;

Step 1:

Switch on the receiver. On the remote control, press the “Menu” button. On the following display, scroll to and select “System Setup.” This will be the sixth option on the menu.

Step 2:

On the appearing display, click the “Factory Defaults” tab. The option is always the sixth item on the menu. A notification will appear on the screen requesting a confirmation that you wish to restart your Dish Receiver.

Step 3:

Select ‘Yes.’ The receiver is now reset.

2. Troubleshooting your TV

To troubleshoot your TV, follow the following steps;

  1. Ascertain that the Television’s buttons are functional. If the buttons are operating, then you can check the remote control’s items. If the TV’s buttons are inoperable, proceed to the next step as guided below.
  2. Confirm that the lamp on the TV is on.
  3. Reset the TV’s source of power.
  4. Eliminate external devices to ensure there are no influences from such devices. Ensure you remove all connected devices and cables from the TV terminal. Ensure also that you do not disconnect the power cable.

If you cannot operate your TV by now, you might need to service your TV.

3. Troubleshooting the remote control

Receivers come along with remote controls that help one to navigate through different options on the TV. The remote control might not be functioning as expected or even not responding at all.  It is recommendable that you start by removing the remote control batteries before attempting any setup processes. Then, reinstall the batteries in the correct polarity (-/+).

If the problem persists, one can follow the steps below to troubleshoot the remote control problems. It is essential to confirm whether the remote control functions after each step. The steps solve different problems.

  1. Examine the remote’s buttons and ensure none of them are blocked.
  2. Reset the remote control.

The remote may temporarily become unresponsive as a result of poor battery contact or static electricity. You can proceed to remove the remote batteries. Press and hold the remote’s power button for some time. Put the batteries back into the remote control.

      3. Remote control terminals should be cleaned.

The battery terminals on the remote control may be dirty. Remove the batteries and thoroughly clean the terminals with a small amount of alcohol. One can use a soft cloth.

      4. Replace the batteries with new ones.

      5. Reset the TV’s power supply to eliminate any possible issues caused by external factors. Such could be devices connected to the TV.

      6. For newer TV versions, ensure you update the remote control’s software.

If symptoms persist despite the procedures performed up to this point, the problem could be due to the remote user. It could be an Infrared remote or wireless. Seek guidance on how to solve the particular remote’s issues.


Like any other computerized device, receivers can be affected by various problems. Missing Dish channels, poor image quality, or sometimes no displayed images are some of the problems on receivers. These problems can, however, be resolved with ease, as explained in this article.

If on turning off, your receiver does not turn off, there could be possible issues with it. It is, therefore, necessary to identify the problem so that one can quickly eliminate it. The receiver can be reset to its factory settings to get rid of the issues. Follow the guidelines above to have your receiver turned off easily.

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